Refund policy

Return and Refund Policy

At Arctic Summit, we take pride in crafting high-quality, custom-made items designed to meet your expectations. Due to the personalized nature of our products, returns, refunds, and exchanges are only accepted under the following conditions:

  1. Faulty Items:
    If your item is defective or has a manufacturing issue, we will provide a replacement free of charge. Refunds are not offered for faulty items.
  2. Incorrect Customization:
    If an error has been made in the customization of your item due to a mistake on our part, we will provide a replacement free of charge. Refunds are not issued for incorrectly made items.

To qualify for a return or replacement, you must contact us within 30 days of the original purchase date, and the item must be in new, unused condition.

What If I Ordered the Incorrect Size?

If you ordered an incorrect size, we offer a resizing service to ensure your bracelet fits perfectly. Here’s how it works:

  1. Contact Us:
    Notify us within 30 days of the original purchase date to arrange for resizing. Items must be in new, unused condition to qualify.
  2. Resizing Fee:
    A custom resizing fee of $15.00 will apply. This fee covers shipping, additional materials, and the time required to resize your bracelet.
  3. Return Shipping:
    Once the resizing fee is paid, we will provide you with a pre-paid return shipping label to send your item back to us.
  4. Processing and Return:
    After your bracelet has been resized, it will be shipped back to you via USPS First Class.

How to Initiate a Return or Resizing Request

To begin the process, please contact us at support@arcticsummit.com. Include the following details in your request:

  • Your order number
  • A brief description of the issue or resizing request
  • Photos of the item (if applicable)

We aim to respond to all inquiries within 1-2 business days.

Important Notes

  • Custom Nature of Items: As all our products are custom-made, we are unable to accept returns or provide refunds for reasons unrelated to defects, incorrect customization, or resizing needs.
  • Resizing Eligibility: Resizing requests are only valid for new, unused items within 30 days of purchase.
  • Shipping Costs: The resizing fee includes the cost of shipping both ways for your convenience.

If you have any questions or concerns, please don’t hesitate to reach out to us. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with Arctic Summit.